FAQs
Questions about Unna, consultations, partner clinics, and your account. If you are not sure where to begin, start here.
About Unprude
What is Unprude?
Unprude is a sexual wellness and healthcare platform making trusted information, professional care, sexual health services, and products easier to access.
The Unprude ecosystem brings together AI-powered sexual wellness guidance through Unna, trained professionals, teleconsultations, partner clinics, sexual wellness education, and products.
Our goal is to give people a clearer place to begin when they have questions or concerns about their sexual and relationship lives.
What services does Unprude offer?
Through Unprude, you can access:
- Unna, our AI sexologist
- Online consultations with sexual wellness professionals
- Sex and relationship support
- Partner sexual health clinics
- Sexual wellness education and resources
- Sexual wellness products
Available services may vary depending on your location.
Who is Unprude for?
Unprude is for adults aged 18 and above who want reliable information, guidance, professional support, or services related to sex, relationships, intimacy, and sexual wellness.
You must confirm that you are 18 or older during onboarding to create an account and access Unprude.
Some Unprude resources may also help parents and caregivers understand how to communicate about sexuality and sexual health with their children.
Is Unprude only for people with sexual problems?
No. Sexual wellness is not only about treating problems.
People come to Unprude to understand themselves better, improve intimacy and communication, learn about sexual health, explore their sexuality, strengthen relationships, or find appropriate professional care.
About Unna
What is Unna?
Unna is Unprude's AI sexologist for questions about sex, intimacy, relationships, desire, your body, and sexual wellness.
She is designed specifically for conversations about sexuality and relationships, with guidance informed by sexual health research, clinical sexology, and the educational expertise of Dr. Rica Cruz.
Unna is also designed with Asian cultural contexts in mind, including the ways family, religion, relationships, social expectations, and cultural values can influence sexuality.
What can I ask Unna?
You can ask Unna about sex, intimacy, desire, relationships, communication, your body, sexual concerns, sexual health, and things you simply want to understand better.
For example:
- Why has my sex drive changed?
- How do I tell my partner what I want?
- Why don't I enjoy sex anymore?
- Is what I'm experiencing normal?
- Why does sex hurt?
- How can we bring intimacy back?
- How do I talk to my child about sex?
- Should I see a doctor or therapist about this?
You don't need to know the right words. Ask your question the way you would naturally ask it.
Is Unna an AI sexologist?
Yes. Unna is Unprude's AI sexologist, an AI specifically designed to provide information and guidance about sex, intimacy, relationships, desire, and sexual wellness.
Unna is an AI tool, not a licensed healthcare professional.
How is Unna different from a general AI chatbot?
General AI assistants are designed to answer questions across many different subjects. Unna is designed specifically for conversations about sexuality, relationships, intimacy, and sexual wellness.
Her knowledge and experience are being developed around sexual health research, clinical sexology, and the cultural contexts that can influence sexuality, particularly in Asia.
Unna is also part of the wider Unprude ecosystem. When AI is not enough, you can explore appropriate human care through Unprude's professionals and partner clinics.
Is Unna a sex therapist?
No. Unna is an AI sexual wellness companion and educational tool. She does not provide psychotherapy and is not a replacement for a qualified sex therapist, psychologist, doctor, or other healthcare professional.
Can Unna diagnose a sexual health problem?
No. Unna does not diagnose medical or psychological conditions.
She can help you understand sexual wellness information, explore questions, and recognize when your concern may need assessment or care from a qualified professional.
Can I use Unna even if I don't have a sexual problem?
Absolutely. You don't need to have a problem to talk to Unna.
You can use her to learn more about your body, understand your sexuality, explore desire, improve communication and intimacy, learn about relationships, or simply ask something you've always wondered about.
Is Unna available 24/7?
Yes. You can talk to Unna anytime. There is no appointment required to start a conversation.
How do Unna credits work?
Credits are what power your conversations with Unna. As you chat with her, credits are deducted from your available balance based on your conversation.
You can top up your credits whenever you need more. Purchased credits do not expire as long as your account is active, so you can use them whenever you want and at your own pace.
You can check your remaining credit balance through your Unprude account.
Do my Unna credits expire?
Purchased Unna credits do not expire. They remain in your account until you use them.
However, if you delete your Unprude account, any unused credits are also permanently deleted and cannot be recovered.
Do I need a subscription to use Unna?
No. You can purchase Unna credits without a subscription and use them at your own pace.
If Unprude offers membership plans or other ways to access Unna, the inclusions and pricing will be shown before you purchase.
Can Unna tell me when I should see a professional?
Unna can help you recognize when a concern may be better addressed by a qualified healthcare professional.
When AI isn't enough, you can explore Unprude's network of professionals and partner clinics for appropriate human care.
Teleconsultations and professionals
What is an Unprude teleconsultation?
An Unprude teleconsultation is an online appointment with a professional in our network who can help with concerns related to sex, relationships, intimacy, sexual wellness, or sexual health.
The type of consultation you need depends on your concern. Unprude works with professionals from different disciplines so you can choose care appropriate to your needs.
What concerns can I consult about?
Depending on the professional you choose, consultations may cover:
- Low or mismatched sexual desire
- Difficulty with arousal or orgasm
- Pain or discomfort during sex
- Erectile or ejaculation concerns
- Intimacy and relationship difficulties
- Sexual communication
- Body image and sexual confidence
- Sexual anxiety
- Questions about sexual identity or sexuality
- Sexual health concerns
- Couples' sexual concerns
- Parenting and sexuality
Each professional's profile explains their qualifications and areas of practice.
How do I know which professional to choose?
Start by selecting what you would like help with. Unprude will show professionals whose training and areas of practice are relevant to your concern.
You can also read each professional's profile, credentials, areas of focus, and consultation information before booking.
If you are unsure whether you need a psychologist, sexologist, physician, counselor, or another professional, Unna can help you understand the different options.
Are all Unprude professionals sex therapists?
No. Unprude brings together professionals from different disciplines. Their qualifications, training, and legal scopes of practice are not the same.
Some may be psychologists or psychotherapists qualified to provide therapy. Others may be physicians, counselors, sexologists, educators, or other sexual wellness professionals.
Each professional's qualifications and services are clearly stated on their profile so you can choose appropriate care.
Are teleconsultations online?
Yes. Teleconsultations are conducted online, so you can speak with your chosen professional from a private location.
Your booking confirmation will provide the information you need to join your consultation.
How long is a consultation?
Consultation length depends on the professional and service you book. The duration is shown on the booking page before you confirm your appointment.
How much does a consultation cost?
Professional fees vary depending on the practitioner, type of consultation, and location.
The applicable professional fee is shown before you complete your booking.
Can couples book a consultation together?
Yes. Unprude has professionals who work with couples on sexual and relationship concerns.
Choose a couples consultation, or select a professional who indicates that they work with couples.
Can I reschedule my appointment?
Yes, subject to Unprude's rescheduling policy.
Please request any change at least 48 hours before your scheduled appointment. Late cancellations and rescheduling requests may be subject to the professional's applicable policy.
What happens after I book?
After booking, you will receive confirmation and instructions for your consultation.
Depending on the service, you may also be asked to complete an intake form before your appointment so your professional can better understand what you would like to discuss.
Is a teleconsultation the same as emergency care?
No. Unprude teleconsultations are not an emergency service.
If you are experiencing a medical or mental health emergency, seek immediate assistance from the appropriate emergency or healthcare service in your location.
Partner clinics
What are Unprude Partner Clinics?
Unprude Partner Clinics are independent healthcare clinics and providers that offer services relevant to sexual and reproductive health.
They expand the types of care available through the Unprude ecosystem when someone needs medical assessment, testing, treatment, procedures, or other in-person healthcare services.
What services can I find through Partner Clinics?
Services vary by clinic and location, and may include:
- Sexual health consultations
- STI testing and screening
- HIV testing and related services
- Reproductive health services
- Contraception and family planning
- Gynecological care
- Urological care
- Sexual medicine
- Other sexual and reproductive healthcare services
Always check the individual clinic page for its current services.
Are Partner Clinics owned by Unprude?
Not necessarily. Partner Clinics may be independent healthcare providers that work with Unprude to make appropriate sexual healthcare easier for users to find and access.
The individual clinic remains responsible for the medical services and care it provides.
How do I choose a Partner Clinic?
You can browse Partner Clinics based on the service you need, your location, and the clinic's areas of practice.
Each clinic listing provides information about the clinic and available services so you can decide which option may be appropriate for you.
Can Unna recommend when I might need a clinic?
Unna can help you understand when a question may require medical assessment rather than AI guidance alone.
When appropriate, you can then explore relevant professionals or Partner Clinics through Unprude.
Can a teleconsultation refer me to a Partner Clinic?
When appropriate, an Unprude professional may recommend that you seek medical assessment, testing, or another service that cannot be provided through an online consultation.
You may then choose an appropriate clinic or healthcare provider.
Are services at Partner Clinics included in my Unprude payment?
Unless specifically stated otherwise, services provided by Partner Clinics are separate from Unna credits and Unprude teleconsultation fees.
Clinic fees, payment arrangements, and service terms are determined by the individual clinic and should be confirmed before receiving care.
Does being a Partner Clinic mean Unprude provides the medical treatment?
No. Medical assessment, diagnosis, treatment, and procedures are provided by the relevant clinic and its licensed healthcare professionals.
Unprude helps users discover and connect with sexual healthcare services but does not replace the clinical responsibility of the healthcare provider delivering the care.
Account and billing
How do I top up my credits?
You can top up at any time from your Unprude account. Your remaining balance is shown there.
How do I change my username?
Usernames can be edited in Profile or Account Settings, as long as the username is still available.
How do I delete my account?
Email help@unprude.com to request account deletion. Once deleted, your data is permanently removed in line with privacy and data protection standards.
Any unused Unna credits are deleted with your account and cannot be recovered.
Sexology education
What is the Unprude Center for Sexology?
The Unprude Center for Sexology is the education and training arm of Unprude. It advances sexual health literacy and professional excellence through science-based, culturally grounded training in human sexuality.
Its programs are designed for psychologists, healthcare professionals, educators, advocates, and others who want to build professional knowledge in sexuality, with a focus on Southeast Asian contexts.
What programs are offered?
There is a structured pathway with three levels of certification:
- Foundations of the Sexual Self — a foundational program for self-awareness, values, and understanding human sexuality.
- Certified Sexology Facilitator and Educator — for those who want to teach and facilitate sexual wellness education.
- Associate Sexologist Certification — professional-level training toward sexology practice.
Each program page explains its curriculum, schedule, and fees.
Who are the programs for?
The programs are built for psychologists, healthcare professionals, educators, advocates, and others who want to deepen their professional knowledge of human sexuality.
Some programs, such as Foundations of the Sexual Self, are also open to anyone who wants to understand themselves and sexuality more deeply, no professional background required.
Do I need a background in psychology or healthcare to enroll?
It depends on the program. Foundational programs are open to a general audience, while advanced certifications may have prerequisites.
The specific requirements for each program are listed on its program page.
Are the programs online or in person?
Delivery varies by program and cohort. Some sessions are held online, and the format and schedule are shown on the program page and in the cohort details before you enroll.
How do I enroll or find the next cohort?
Upcoming cohort dates and enrollment are shown on the Learn page.
If you are not sure which program is right for you, you can apply or reach out through Unprude and the team will help you choose.
No questions match that search. Try a different word, or email help@unprude.com.
Still have a question?
Email help@unprude.com and we will do our best to respond within 48 hours.
Unprude connects users with licensed psychologists, doctors, pharmacies, and healthcare
providers. It is not itself a licensed clinic, pharmacy, or provider.
If you are experiencing a medical or mental health emergency, contact your local emergency service.